Terms

Effective 29 October 2026. These terms are an agreement between WPExperts Inc (“ChatBex”, “we”) and the business that opens an account (“you”).

By creating an account, connecting a channel, or installing the widget, you agree to these terms and to the privacy policy. If you are accepting for a company, you confirm you can bind that company.

The service

ChatBex gives your team one inbox for WhatsApp, Instagram, Facebook Messenger, and website chat, an AI assistant called Bex AI, and appointment booking in the chat. We may change features, and we may add or retire a channel, with notice when the change is material.

Plans and prices shown on chatbex.com are part of the offer. A paid plan is billed in US dollars for the period you select, until you cancel. There is no setup fee. A free trial, if we offer one, lasts for the length shown when you sign up, and then converts to the paid plan you chose unless you cancel before it ends.

Your account

You are responsible for your sign-in, for the people you invite, and for what they do in the workspace. Keep passwords confidential and tell us if you believe an account is compromised. You must give us accurate account and billing details.

You may connect only channels you are allowed to operate. Several teammates may reply from the same WhatsApp number, Instagram account, or Facebook page. You decide who can see a conversation.

Your customers

Messages, contact details, files, and bookings that come from your customers are yours. You give us a limited right to host, display, and process that material only to provide ChatBex to you. We do not claim ownership of it.

You are responsible for the notice you give your customers, for the lawful basis for using their information, and for honouring their access and deletion requests. You will not use ChatBex to send messages a person has not agreed to receive, where agreement is required. Health, insurance, and other sensitive details in a chat are your responsibility. ChatBex is not a medical provider and is not your HIPAA business associate unless we sign a separate agreement.

You will follow the terms of WhatsApp, Instagram, Messenger, and any other channel you connect, including their rules on opt-in, templates, and the 24-hour messaging window.

Bex AI

Bex AI answers from the website, FAQs, documents, and conversation context you provide. You choose when a person takes over, and you can hand a chat back. AI replies can be incomplete or wrong. You are responsible for reviewing replies that matter, including anything about price, health, legal rights, or a confirmed booking.

We do not use your customers’ messages to train models that answer other ChatBex customers.

Bookings

You set the services, staff, and hours. ChatBex shows open slots and can send a confirmation or reminder in the chat. You are responsible for the appointment itself, for showing up, and for any fee you charge the customer. ChatBex does not take that payment unless we have agreed a separate checkout.

Acceptable use

You will not:

• Break the law, or help someone else break it, through the service.
• Send spam, or message people who have opted out.
• Upload content you do not have the right to use.
• Probe, disrupt, or overload ChatBex, or try to access another business’s workspace.
• Resell the service or present Bex AI as a human when the law requires you to say it is automated.
• Use platform data from Meta for advertising, or for any purpose other than serving your own customers through ChatBex.

Payment and cancellation

Paid plans renew automatically until you cancel. You can cancel in the app, or by emailing info@chatbex.com. Cancellation stops the next renewal. The current period is not refunded, except where the law requires a refund. Taxes may be added where we have to charge them. If a payment fails, we may pause the workspace until it succeeds.

We may change prices for a later renewal. We will email the account owner at least 30 days before a price increase applies.

Intellectual property

ChatBex, the mark, the app, and the widget remain ours. We give you a non-exclusive right to use them while these terms are in force and your fees are paid. You keep your brand, your content, and your customer relationships. You give us permission to use your name and logo as a customer only if you have agreed to that separately. Feedback you send us may be used to improve the service, with no obligation to you.

Confidentiality

We will keep your non-public account and customer material confidential, and use it only to provide and secure ChatBex. You will keep non-public information about how the service is built confidential. Either side may disclose information if the law requires it, after giving notice when notice is legally allowed.

Suspension and ending the agreement

You may close your account at any time. We may suspend or close an account that does not pay, that breaks these terms, or that puts the service or another business at risk. Where we can, we will tell you first and let you fix the issue. On closure, your right to use ChatBex ends. We delete workspace data on the timetable in the privacy policy, and we keep billing records we are required to keep. Sections that should survive, including intellectual property, confidentiality, disclaimers, liability, and disputes, stay in force.

Disclaimers

ChatBex is provided as available. We work to keep the inbox, widget, and bookings running, and we do not promise uninterrupted service. Channel outages at Meta or at your website are outside our control. Except where the law does not allow this limit, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Liability

Neither side is liable for lost profits, lost goodwill, or indirect damages, even if advised they were possible. Our total liability arising out of the service in any 12-month period is limited to the fees you paid us for ChatBex in that period. This limit does not apply to liability that cannot legally be limited, or to your obligation to pay fees and to indemnify us as set out below.

You will indemnify ChatBex and its team against claims that arise from your channels, your customer messages, your content, or your breach of these terms, including a claim that you messaged someone without a required opt-in.

Law and disputes

These terms are governed by the law of US, without regard to conflict-of-law rules. Courts in Claymot have exclusive jurisdiction, except that either side may seek an injunction for misuse of intellectual property or confidential information in a court that has jurisdiction. We would rather resolve a dispute by email first. Write to info@chatbex.com and give us 30 days before filing a claim, unless waiting would cause serious harm.

Changes and the rest

We may update these terms by posting a new version on this page. If a change is material, we will email the account owner before it takes effect. Continuing to use ChatBex after that date means you accept the update. If a part of these terms is unenforceable, the rest stays in force. These terms are the whole agreement about ChatBex, and they replace earlier discussions about the same subject. You may not assign the agreement without our consent. We may assign it to a successor of the business.

Contact

WPExperts Inc
2093 Philadelphia Pike #9711 Claymont, DE
info@chatbex.com