Privacy policy
Effective 29 October 2026. This policy covers chatbex.com, app.chatbex.com, and the ChatBex chat widget.
ChatBex runs the inbox that business uses. The business decides why your messages, booking, and contact details are kept. Write to that business to access, correct, or delete them. If you do not know who to contact, email info@chatbex.com and we will pass the request to the business, or delete what we hold where we are allowed to.
Who we are
ChatBex is the shared inbox, website chatbot, and booking service operated by WPExperts Inc, 2093 Philadelphia Pike #9711 Claymont, DE (“ChatBex”, “we”, “us”). Contact info@chatbex.com.
When a business opens an account, we decide how we use that business’s account and billing details. When that business connects WhatsApp, Instagram, Messenger, or the website widget, we handle its customers’ messages and bookings on the business’s instructions. The business is responsible for telling its customers how it uses that information.
Information from businesses and teams
- Account details: name, email address, and password. Passwords are stored in a form we cannot read back.
- Sign-in with Google or Apple: your name, email address, and an identifier from that provider. We do not receive that provider’s password.
- Team details: the names and email addresses of people you invite, and which conversations they handle.
- Business setup: services, staff, opening hours, widget colours, greeting, and tone.
- Content you give Bex AI: website pages, FAQs, and files you upload.
- Channel connections: your WhatsApp Business number, Instagram account, Facebook page, and the access tokens those services issue.
- Billing: the plan you choose, invoices, and payment status from Stripe. The provider collects the card. We do not store the full card number.
- Support mail you send to info@chatbex.com, and a demo booking if you use the Calendly link on our site. Calendly then processes that booking under its own policy.
Information from your customers
To run the inbox, Bex AI, and bookings, we process what your customers send and what the channel provides:
- Message text, images, audio, video, and documents.
- Name, profile name, phone number, Instagram handle, and similar contact details the channel supplies.
- Conversation metadata: time, channel, delivery state, and who on your team replied.
- Website chat content submitted through the widget on your site.
- Appointment details: service, staff member, time, and reminder status.
- Notes your team adds beside a conversation.
WhatsApp, Instagram, and Messenger are services of Meta Platforms. We receive platform data only after you connect a channel, and we use it to provide the inbox, replies, bookings, and reminders you asked for. We do not sell that data, and we do not use it for our own advertising.
Visitors to chatbex.com
The marketing site does not ask you to create an account. Loading the page requests fonts from Google, which receives your IP address. If you start a trial, the app sets a sign-in cookie. “Remember me” keeps that sign-in on the device until you log out or it expires. We do not run advertising cookies on chatbex.com.
How we use information
- Create and secure accounts, and let a team share one inbox.
- Deliver and store conversations so the business can reply and keep history.
- Generate Bex AI replies, then stop those replies when a person takes over.
- Offer appointment times, confirm a slot, and send reminders in the same chat.
- Take payment, send service emails, and answer support requests.
- Keep the service reliable, prevent abuse, and meet law that applies to us.
We do not sell personal information. We do not use one business’s customer messages to answer another business’s customers.
Bex AI
When Bex AI drafts a reply, we send the relevant conversation and the business’s own content to AI provider. That provider may process the text only to produce the reply for that business. Our instruction to the provider is that this content is not used to train models that serve other ChatBex customers.
Bex AI can be wrong. A business that uses ChatBex for clinics or other sensitive conversations is responsible for what is sent, and for having its own lawful basis. ChatBex is not a healthcare provider. We do not act as a HIPAA business associate unless we have signed a separate agreement with you.
Who we share information with
- Hostinger, in Malaysia - Kuala Lumpur, stores the service and conversation history.
- OpenAI, DeepSeek receives the text needed to generate a reply.
- Meta Platforms receives replies and reminders so they can be delivered on WhatsApp, Instagram, or Messenger.
- Stripe processes subscription payments.
- Google or Apple, if you choose those sign-in buttons.
- Google, when a browser loads fonts on chatbex.com.
- The business whose channel or widget the customer used.
- Authorities when the law requires us to disclose information.
A business can export or delete its workspace data from the account, or by emailing us. People who work at that business see the conversations the business gives them access to.
How long we keep it
- Account and conversation data: for as long as the account is open. If you close the account or ask us to delete it, we delete or anonymise it within 30 days, unless a conversation is already deleted sooner from the inbox.
- Billing records: for 7 years after the payment, so we can meet tax and accounting duties.
- Support emails: for as long as we need them to resolve the request, then on the same timetable as the account.
Your choices
You can update team and business details in the app, disconnect a channel, and delete conversations and files. You can ask us for a copy of your account information, a correction, or deletion at info@chatbex.com. Where the law gives you the right to object, restrict processing, or complain to a regulator, you can use it. We may ask for proof it is your account before we act.
Your customers should contact the business first. We help that business complete the request.
Children
ChatBex is for businesses. We do not aim the service at children. A business must not use ChatBex to collect information from children except where the law allows it and the business has the required permission.
International transfers
We store and process information in US. If you or your customers are in another country, their information is handled there. Where the law requires a transfer safeguard, we use that safeguard.
Changes
If we change this policy, we will post the new version on this page and change the effective date. If a change materially affects a business account, we will also email the account owner.
Contact
WPExperts Inc
2093 Philadelphia Pike #9711 Claymont, DE
info@chatbex.com
The terms for using ChatBex are at chatbex.com/terms.html.